Kebijakan Privasi (Privacy Policy)

01. Information We Collect

Depending on how you use our Services, we may collect the following information.

1.1 Personal Information

When you create an account or use certain features, we may collect:

• Full Name
• Email Address
• Phone Number
• Username
• Profile Picture
• Company Name
• Billing Information
• Payment Information (processed securely by third-party payment providers)
• Any information voluntarily provided by you

1.2 Device Information

We automatically collect certain technical information, including but not limited to:

• Device Model & Operating System
• Device Identifier & Android ID
• App Version & Build Number
• IP Address & Network Connection
• Language Settings & Time Zone
• Crash Reports & Performance Logs

1.3 Usage Information

We collect information about how you interact with the application, including Login History, Pages Viewed, Buttons Clicked, Session Duration, Feature Usage, Error Logs, Activity Logs, and Search History.

1.4 Location Information

With your permission, we may collect Precise GPS Location or Approximate Location to provide location-based services requested by you. Location access can be revoked at any time through your device settings.

1.5 Camera, Photos & Files

If you grant permission, the application may access Camera, Photo Gallery, Internal Storage, and Files strictly to support features such as uploading profile photos, documents, or media.

1.6 Notifications

We may request permission to send push notifications for Order Updates, Account Security, System Announcements, and Customer Support.

02. How We Use Your Information

We use your information to:

• Create and manage your user account
• Authenticate users and enforce security
• Provide requested digital services & products
• Process transactions & deliver customer support
• Improve application performance and personalize experience
• Detect and prevent fraudulent activities or security incidents
• Comply with applicable legal and statutory obligations

03. Legal Basis for Processing (GDPR & UU PDP)

Where applicable, we process your personal information based on:

• Your Consent: Express consent provided during registration or permission dialogs.
• Performance of a Contract: Fulfilling our service obligation to you.
• Compliance with Legal Obligations: Statutory compliance requirements.
• Legitimate Interests: Improving application stability and security.

04. Data Sharing

We do not sell your personal information. Your information may be shared only with vetted third parties such as Cloud Hosting Providers, Authentication Providers, Payment Gateways, Analytics Providers, and Government Authorities when legally mandated.

05. Third-Party Services

Our Services integrate with industry-standard third-party providers including:

• Google Play Services & Firebase (Auth, Analytics, Crashlytics, Cloud Messaging)
• Google Maps Platform & Google Sign-In
• Google Analytics
• Apple Sign In
• Payment Gateways (Midtrans, Xendit)

Each third-party provider operates under its own privacy policy governing data handling.

06. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention requirements. When no longer required, data is securely destroyed or anonymized.

07. Data Security

We implement robust technical and organizational security measures, including HTTPS SSL/TLS encryption, secure database protection, firewall filters, and role-based access control.

08. Cookies & Similar Technologies

We use Cookies, Session Storage, Local Storage, and Analytics Tokens to preserve user preferences, maintain session security, and optimize application responsiveness.

09. Your Rights

You have the right to access, correct, delete, or request portability of your personal data, as well as withdraw consent or object to processing under UU PDP and GDPR regulations.

10. Account Deletion

You may request deletion of your account at any time through the in-app account deletion setting or by emailing our data protection officer directly.

11. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal data from minors.

12. International Data Transfers

Information may be stored on secure cloud servers globally with standard contractual protections in place.

13. Compliance

This Privacy Policy is designed to comply with Indonesia Law No. 27/2022 (UU PDP), EU GDPR, CCPA, and Google Play & Apple App Store Developer Data Policies.

14. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted here with a revised Effective Date.

15. Contact Information

If you have any questions or privacy inquiries, contact us:

16. Consent

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.